Privacy Policy

Effective Date: September 1, 2025
Company Name: I SERVE U Cleaning Services

I SERVE U Cleaning Services (“we,” “our,” or “us”) is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations (IRR), and relevant issuances of the National Privacy Commission (NPC). This Privacy Policy explains how we collect, use, protect, and share your information.

1. Collection of Personal Data

We collect and process the following types of data when you engage with our services or visit our website:

  • Personal Information: Name, address, email, phone number, and other contact details.

  • Service Information: Property details, cleaning requirements, schedules, and preferences.

  • Financial Information: Payment details (processed securely through third-party providers).

  • Online Data: Cookies, IP address, and browsing activity for analytics and website improvement.

2. Purpose of Data Processing

Your data is collected and processed for the following purposes:

  • To provide cleaning and related services.

  • To confirm bookings, send reminders, and communicate updates.

  • To process payments and issue official receipts.

  • To improve our services and customer experience.

  • To comply with legal and regulatory requirements.

3. Legal Basis for Processing

We process your personal data based on:

  • Consent you provide when booking or using our services.

  • Contractual necessity to deliver requested services.

  • Legal obligations under Philippine laws and regulations.

  • Legitimate interests such as service improvement and fraud prevention.

4. Data Sharing and Disclosure

We do not sell or trade your personal data. We may share your data with:

  • Authorized personnel and service providers (e.g., cleaners, payment processors).

  • Government authorities when required by law, regulation, or court order.

All third parties are contractually obligated to protect your data.

5. Data Retention

We retain your personal data only as long as necessary:

  • For the fulfillment of service obligations.

  • For compliance with applicable laws (e.g., accounting or tax regulations).

  • Until you withdraw consent, subject to legal and legitimate grounds for retention.

6. Data Protection Measures

We implement organizational, physical, and technical measures to safeguard your data, including:

  • Secure servers and encrypted communications.

  • Access controls and authorization protocols.

  • Staff training on data privacy and confidentiality.

7. Your Rights as a Data Subject

Under the Data Privacy Act, you have the right to:

  • Be informed of how your data is collected and used.

  • Access and request a copy of your personal data.

  • Rectify inaccurate or outdated information.

  • Withdraw consent or request deletion of your data.

  • Object to processing or request data portability.

  • File a complaint with the National Privacy Commission (NPC).

8. Use of Cookies

Our website may use cookies to enhance functionality and improve your browsing experience. You may disable cookies through your browser settings, but this may affect certain features of our site.

9. Policy Updates

We may update this Privacy Policy from time to time to comply with legal requirements or improve our services. Changes will be posted on our website with the effective date indicated.

10. Contact Us

For any questions, concerns, or requests related to your personal data, you may contact our Data Protection Officer (DPO):

I SERVE U Cleaning Services
Data Protection Officer: Marlon
Email: admin@iserve-u.com
Phone: +639171580748

You may also contact the National Privacy Commission at https://privacy.gov.ph or via email at complaints@privacy.gov.ph.

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